The Collections Associate is responsible for managing customer accounts to ensure timely payment of services. This role supports the finance and customer service teams by resolving billing issues, maintaining accurate account records, and providing proactive outreach to reduce delinquency.

Key Responsibilities:

Contact customers regarding past-due balances through phone, email, and written communication.
Negotiate payment arrangements and monitor compliance with agreed-upon plans.
Research and resolve billing discrepancies in collaboration with internal departments.
Maintain detailed records of all collection activities and account statuses.
Provide exceptional customer service while upholding company policies.
Identify high-risk accounts and escalate when necessary.
Support monthly aging reviews and contribute to overall collections targets.

Qualifications:

Previous experience in collections, customer service, or billing required.
Strong communication and negotiation skills.
Ability to manage multiple accounts with attention to detail.
Proficiency with billing systems and basic Microsoft Office tools and SAP.
Professional, customer-focused demeanor.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.